Privacy Policy

 

  • This Privacy Policy forms part of the broader terms under which Buywell Group Pty Ltd (“Buywell”, “we”, “our”) is engaged to provide buyer advocacy services. It should be read in conjunction with our Engagement Form and Terms & Conditions, which outline the scope of our services, your rights, and our responsibilities.

    Where the Engagement Form refers to our Privacy Policy, it is referencing this page. Together, these documents detail how we collect, handle, and protect your personal information throughout the course of our professional relationship.

    By proceeding with our services, you acknowledge that you have read and understood both the Engagement Form and this Privacy Policy, and agree to the terms set out in each.

  • Buywell Group Pty Ltd (referred to as "Buywell", "we", "our", or "us") is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs).

    This Privacy Policy outlines how we collect, store, use, and disclose your personal information, including through our website, CRM systems, consultations, and ongoing client engagements.

  • We collect the following types of personal information directly from you or from your authorised representatives:

    Personal Details
    - Full name(s)
    - Residential and postal address
    - Email address(es)
    - Phone number(s)
    - Identification documents (where required for verification)

    Property & Financial Information
    - Property preferences (type, price range, location)
    - Buyer status (owner-occupier or investor)
    - Financial capacity and borrowing position
    - Purchase timeframes
    - Notes from discussions and onboarding forms

    Technical Data (Website Use)
    - IP address
    - Browser type
    - Device identifiers
    - Cookies and usage statistics

  • We collect personal information through the following channels:

    - Our website forms (e.g., enquiry or profile forms)
    - Direct communications via phone, email, or SMS
    - In-person consultations or Zoom/Teams meetings
    - Online appointment bookings and surveys
    - From third parties (e.g., mortgage brokers, financial advisors), where authorised

  • We use your personal information for the following purposes:

    - To assess your suitability for buyer advocacy services
    - To provide personalised property search, analysis, and acquisition services
    - To contact and update you regarding property options, status updates, or service progress
    - To meet our legal obligations (e.g., AML/CTF laws, property legislation)
    - To send you updates, insights, or marketing material (you may opt out anytime)
    - To improve our website and client onboarding experience

  • We may disclose your personal information to the following third parties, where necessary:

    - Our employees, agents, or contractors (e.g., buyer’s agents, assistants)
    - Legal representatives, conveyancers, and mortgage brokers (with your consent)
    - Platform providers (e.g., DocuSign, Calendly, Airtable, HubSpot, Google Workspace)
    - Service providers for cloud hosting, analytics, or digital marketing
    - Regulatory or law enforcement authorities where required by law

    We do not sell or rent your personal data to third parties under any circumstances.

  • Some of our third-party service providers (e.g., cloud storage or CRM platforms) may store data in countries outside Australia. We take reasonable steps to ensure those providers comply with Australian privacy requirements.

  • We take reasonable administrative, physical, and technical precautions to safeguard your personal information from misuse, loss, and unauthorised access. Measures include:

    - Role-based access controls
    - Encryption of sensitive documents
    - Secure password policies and 2FA
    - Privacy training for staff

    Despite our efforts, we cannot guarantee absolute security and encourage clients to take appropriate precautions when communicating via digital platforms.

  • You have the right to access and request correction of your personal information. To do so, please contact us in writing (see Section 11).
    We aim to respond to all access or correction requests within 30 days.

  • From time to time, we may send you newsletters, industry updates, or promotional messages. You can opt out at any time by:

    - Clicking the "unsubscribe" link in emails, or
    - Contacting us at: info@buywellgroup.com.au

  • Our website uses cookies and third-party analytics tools (such as Google Analytics) to improve user experience and marketing performance. By using our website, you consent to this data collection.

    You may disable cookies in your browser settings; however, some site features may not function correctly.

  • At Buywell, we may use carefully selected AI-enabled tools to enhance the quality, consistency, and efficiency of our client experience. These tools may assist with aspects such as client communication, appointment scheduling, document handling, search tracking, or general workflow support.

    Importantly, we do not rely on AI to make any strategic or client-facing decisions on your behalf. All core decision-making, recommendations, and professional advice are provided by our licensed advocates and team members.

    The purpose of our AI tools is to:

    • Help maintain a consistent client experience across our business

    • Support internal efficiency and communication

    • Reduce administrative duplication

    • Free up more time for personalised service

    We use only paid, commercial-grade AI platforms, and we do not use free or publicly available AI systems that contribute client data to external training models. All tools are configured to protect the confidentiality of information and are subject to the same data security and access protocols outlined in this policy.

    At no point is your data shared with external AI providers for training or reuse. If you have any questions about our technology practices, we’re happy to explain further.

  • As part of our service and to showcase the value we deliver, we may collect and use information, images, and materials relating to your property journey, including:

    - Photographs or videos of properties inspected or purchased through our service
    - Comments, testimonials, or purchase outcomes shared by you
    - Video or photographic content taken during property inspections or events which may incidentally or directly include your image

    This content may be used in:
    - Social media posts (e.g., Instagram, Facebook, LinkedIn)
    - Newsletters, case studies, or buyer success stories
    - Presentations, pitch decks, or client information sessions
    - Website content and blogs

    We may share publicly available details, such as the property address, purchase price, and suburb, which are accessible via public records and commonly referenced in the real estate industry.

    From time to time, we may also reference general buyer motivations, search criteria, or goals — for example, “a young family looking for a character home near schools” — to highlight how we help meet client expectations.

    However, we will not disclose any private financial information or sensitive facts that are material to your personal situation (such as borrowing capacity, income, legal matters, or confidential planning circumstances) without your explicit consent.

  • At Buywell, confidentiality is not just a legal requirement — it is a core part of how we operate as trusted professionals. We work with a wide range of clients, including individuals in high-profile, legal, medical, executive, business, and specialist positions, such as entrepreneurs, business owners, and media personalities, for whom discretion and professional trust are paramount.

    While our Privacy Policy outlines how we may use and share general information (such as publicly available property data or marketing-safe content), we maintain strict internal confidentiality around any information that is:

    • Material to your financial position or personal planning

    • Shared in confidence during discussions or consultations

    • Related to your profession, lifestyle, or personal circumstances

    • Verbal or informal in nature, but clearly private or sensitive

    This includes refraining from referencing or discussing your profession, motivations, strategy, or situation — even in a generalised way — in any conversations, presentations, or internal discussions, unless we have your express consent to do so.

    Unless you’ve specifically advised otherwise, any personal context we become privy to in the course of our dealings with you remains strictly between you and your Buywell advocate.

    Discretion is central to our values. It reflects the respect we hold for our clients and the calibre of the individuals and families we are privileged to represent. If you require additional or formal confidentiality measures, we are more than happy to accommodate — simply let us know in writing.

  • Where we refer you to third-party professionals or services, such as brokers, legal advisors, or building inspectors, please be aware that their handling of your information is governed by their own privacy policies. We encourage you to review those policies directly, as we do not control or take responsibility for the privacy practices of third parties.

  • For all privacy-related enquiries, including complaints or data access requests, please contact:

    Privacy Officer:

    Maddison Bonner
    Buywell Group Pty Ltd
    info@buywellgroup.com.au
    7/7 Hudson Road, Bowen Hills QLD 4010
    (07) 2112 0264

  • We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations. Upon request, we will securely delete or de-identify your personal information, unless retention is required by law or for record-keeping purposes.

  • We may update this policy from time to time to reflect legislative or operational changes. The latest version will always be available on our website.

  • In the unlikely event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC), in accordance with the Notifiable Data Breaches scheme under the Privacy Act.